This class will be offered on Thursday, October 9. This class will begin at 8:30 a.m. at the Fire Services Training Center. This class is open to all Fire and EMS personnel and will focus on the sometimes difficult task of providing excellent customer service in an emergency or crisis situation. Focus will be on serving not only the patient, but emotional family members and bystanders as well. If you are a Fire / EMS employee who needs continuing training, this is the class for you!