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The self-service tag renewal kiosk that has served residents at the North Hall Community Center since 2015 has moved to a more centralized location in the county, allowing quick and easy access for citizens seven days a week.
The kiosk, which gives taxpayers the opportunity to print registrations and decals in less than a minute, arrived at the Kroger Marketplace on Jesse Jewell Parkway May 2.
"The kiosk has been a wonderful addition to our customer service initiative, and we’re looking forward to seeing it serve a broader population at its new location right off the interstate," Hall County Tax Commissioner Darla Eden said. "This technology allows citizens to renew their tags without having to come to our office as well as provides renewal service outside of our normal business hours."
Eden said moving the kiosk to a more centralized location should also help decrease traffic in the Tax Commissioner’s Office at the Hall County Government Center, resulting in shorter wait times for citizens at that location.
"All a resident has to do is take the renewal form they received in the mail, scan the barcode at the kiosk, or enter their driver’s license number, and their decal is printed following a few simple steps," Eden said.
The fee for using the kiosk is $3.95 for up to 10 renewals. The kiosk, which is roughly the size of an ATM, takes debit and credit card payments. The cost of the kiosk is covered by user transaction fees. Its manufacturer, Intellectual Technology, Inc., is responsible for the cost of all maintenance and repair.
Hall County has a partnership with Dawson, Banks and Jackson counties for the kiosk service. Residents in those counties can also use the kiosk.
"I believe the convenience of having a kiosk in a more central location is greatly beneficial for citizens within the area," said Eden. "In addition, the County is able to provide this service without hiring additional staff or maintaining an additional facility. I look forward to other surrounding counties joining us with our efforts to increase customer service levels with technology."