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Hall County residents who have a concern about a short term rental (STR) property now have a 24-hour hotline to call should need arise.
Callers will speak with a live person about their complaint. The call taker will get in touch with the short term rental owner's registered, local contact person outlining the complaints. In accordance with the STR ordinance, the local contact must respond to the issue within one hour.
Residents voicing a concern can request a call back in one hour from the hotline to get an update on the status of their complaint.
"The new hotline provides a vital form of documentation - both for the citizens of Hall County and county officials - to maintain the proper balance of homeowners' rights for short term rental owners and their neighbors," said Srikanth Yamala, Hall County Planning and Development Director.
In order to regulate and enforce the guidelines of the STR ordinance, Hall County has a $500-per-day fine for short term rentals operating without a proper business license. The County is offering a grace period through April 30 for owners to come into compliance with the updated county ordinance.
Letters have been mailed to unlicensed properties listed on the short term rental market informing property owners of the STR ordinance and the time period for coming into compliance.
More information about the county's short term rental policies can be found here.